How Copilot in 30 helps SMB customers try Copilot before they buy
For many small and medium-sized businesses, the biggest barrier to adopting AI is not interest, it is uncertainty. Customers want to know what Copilot can do in their own environment, with their own work, before making a broader commitment. Copilot in 30 gives them that opportunity through a focused, no-cost trial. Customers do not have […]
Shadow AI: What MSPs need to do when clients adopt AI tools without IT approval
Key takeaways Senior decision-makers use unapproved AI tools at more than twice the rate of the staff they manage, 65% against 31%, per TrustedTech and Censuswide research from March 2026. Shadow AI governance is the set of policies, technical controls and review processes an organization uses to find, assess and manage AI tools adopted without […]
DEF CON 34, BSides Las Vegas and what the future of AI in security really looks like
Every year I leave Hacker Summer Camp in Las Vegas with a head full of ideas, questionable stickers and at least a dozen new things I want to try when I get back home. Between DEF CON 34 and BSides Las Vegas, this year was no different. The tone around AI has changed The conversations […]
AI in the helpdesk for MSPs: What to automate and what to keep human
Every growing MSP hits the same wall. Ticket volume climbs faster than you can hire experienced techs to handle it. Escalations stack up, onboarding drags and the knowledge that keeps service running lives in a few senior engineers’ heads, leaving a little more every time someone moves on. That’s the reason AI in the helpdesk […]
Everyone wants AI agents. Few are ready to govern them.
The conversation around AI is about to shift again. Copilot introduced the idea of AI assistance inside everyday work. The next phase is agentic AI, where software doesn’t just assist people, but also takes action, coordinates tasks and interacts with systems on their behalf. That’s the context for Agent 365. Microsoft describes it as a single place to observe, govern and secure agents across the organization, with visibility into agents built […]
