Everyone wants AI agents. Few are ready to govern them.
The conversation around AI is about to shift again. Copilot introduced the idea of AI assistance inside everyday work. The next phase is agentic AI, where software doesn’t just assist people, but also takes action, coordinates tasks and interacts with systems on their behalf. That’s the context for Agent 365. Microsoft describes it as a single place to observe, govern and secure agents across the organization, with visibility into agents built […]
Sherweb’s Microsoft updates for MSPs — June 2026
There’s a lot moving in the Microsoft ecosystem this June, and a few of these updates carry deadlines worth acting on before they pass. The biggest is July 1, when commercial Microsoft 365 prices go up and a new set of permanent Copilot SKUs for SMBs go live. Here’s what to have on your radar this month, and […]
Sherweb’s Microsoft monthly updates for MSPs — May 2026
May is a busy month on the Microsoft calendar. There are pricing changes to consider, new products to start having conversations about and some administrative updates that affect how you manage customer subscriptions and permissions. This post pulls together the updates from Microsoft’s May announcements that are most relevant to MSPs. We’ve organized them by category so […]
Microsoft Extended Service Terms (EST): What you need to know before enforcement
Starting May 4, 2026, Microsoft is changing how Cloud Solution Provider (CSP) subscriptions behave when they reach the end of their term. The familiar grace period after expiration is being removed and replaced with Extended Service Terms (EST): a paid, month-to-month extension that applies when subscriptions are neither renewed nor cancelled. For CSP partners, this change directly impacts renewal planning, billing outcomes and customer conversations. Understanding how EST works (and […]
Microsoft Ignite 2025: Important announcements for MSP partners
Microsoft Ignite 2025 delivered some of the most transformative announcements we’ve seen in years—especially for SMBs and the technology advisors who serve them.
