Business Premium adoption: A 5 step guide for MSPs
MSPs face a growing challenge: moving clients to Microsoft 365 Business Premium without sacrificing operations or margins. In this Sherweb Perspectives piece, guest contributor Dustin Bolander (MSP veteran and cyber-insurance innovator) shares a five-step roadmap to accelerate Business Premium adoption and unlock tangible client value. Microsoft says you should sell Business Premium (“BP”). The security […]
Stop making MSPs choose between control and complexity: The integration gap you can’t ignore
From RMM dashboards to Microsoft 365 admin centers, MSPs hold the keys to client operations, licensing and security but integration gaps squander their time and margins. In this Perspectives piece, Sherweb’s Senior Director of Platform Rick Stern unpacks the MSP integration gap: what’s driving it, what it costs, and how unified automation can close it. MSPs […]
Navigating Microsoft changes: How MSPs can grow with the right partner
In this updated guide to navigating Microsoft changes, Alexandre Laflamme, Partner Programs and Sales Incentives Manager at Sherweb, explains what MSPs need to know about the evolving Microsoft Partner Program for MSPs. Learn how upcoming CSP updates and new program requirements could impact your business and how working with the right partner can simplify Microsoft, […]
How Sherweb’s Self-Service Portal helps MSPs build branded client experiences
Supporting more customers doesn’t always mean hiring more staff. That’s a reality managed service providers (MSPs) know well—and feel every time a client submits a license request at midnight or needs onboarding support before your day even starts. Scaling without compromising service is a constant balancing act. The Sherweb Self-Service Portal was built with that […]
When AI isn’t enough: Why people still power the partner experience
Automation has changed how we operate. Faster ticket routing, real-time alerts, predictive escalation paths—many of these tools were built to remove friction for partners. And in a sense, they have. But in the race to simplify, many cloud distributors have also removed something else: the people who used to be part of the conversation. More […]
