When an incident becomes an INCIDENT: How MSPs can lead the response
Every organization plans for incidents. Very few are ready for the moment when an incident becomes an INCIDENT. That shift has very little to do with technology. It’s about impact, pressure and visibility. What begins as a technical issue can quickly expand into a full business crisis, affecting operations, finances, legal exposure and customer trust […]
Dynamics 365 updates for Sherweb partners — October 2026
This month’s updates for our Dynamics partners are mostly about better ways to start and shape customer conversations. Microsoft introduced Dynamics 365 Activate to speed up Salesforce migration assessments, added natural-language app building to Copilot Studio and Copilot Cowork and shared new agentic ERP demos alongside a guide to using Copilot across Dynamics 365. There’s […]
Usage-based billing for Microsoft 365 Copilot Business: What MSPs need to know
Microsoft’s latest update to Microsoft 365 Copilot Business marks an important shift in how AI services will be purchased, activated and managed. Starting December 1, 2026, usage-based billing will be enabled at the tenant level when customers purchase new Microsoft 365 Copilot Business licenses. At first glance, this may look like a billing configuration change. […]
Sherweb’s Microsoft updates for MSPs — October 2026
Short on time? Here’s a quick audio breakdown of the top five updates this month. Most of this month’s Microsoft news is about Copilot, and one change is worth planning for now. Starting December 1, usage-based billing turns on by default for new Microsoft 365 Copilot Business licenses in CSP. Microsoft also introduced the new […]
Here comes the boom. How fast will you know when a threat hits?
Hopefully you never have to experience it. That moment where your day goes from busy to crisis quicker than you can blink an eye. One minute, your systems are “fine.” The next, there’s a signal: an alert that doesn’t quite fit, a login that shouldn’t have happened, a system behaving just differently enough to matter. […]
