{"id":26115,"date":"2026-10-01T08:52:58","date_gmt":"2026-10-01T12:52:58","guid":{"rendered":"https:\/\/www.sherweb.com\/blog\/?p=26115"},"modified":"2026-10-01T08:52:58","modified_gmt":"2026-10-01T12:52:58","slug":"msp-billing-process-checklist","status":"publish","type":"post","link":"https:\/\/r-swca2-app15-sherwebblogprd-c5f5cbg9dbf0btgy.canadacentral-01.azurewebsites.net\/blog\/ai-productivity\/business-solutions\/msp-billing-process-checklist\/","title":{"rendered":"Where your MSP billing process is quietly costing you time and money"},"content":{"rendered":"<p><span data-contrast=\"auto\">When I talk with partners about what slows their business down, billing rarely comes up first. It gets filed under admin, something someone handles at the end of the month. But MSP billing sets the pace for a lot more than the books. It decides when cash arrives, how much time you spend on follow-up and how confident you feel taking on the next client.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The invoice-to-cash process is every step between sending a client an invoice and clearing that payment out of accounts receivable \u00a0and into your accounting system as reconciled. For a lot of MSPs, those steps still run by hand across separate tools.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Use the checklist below to find out where that process is costing you. Answer the five questions about your own business; it only takes a few minutes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Billing and payments are an operations problem, not just a finance one<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">It\u2019s easy to think of billing as a finance task. Invoices go out, money comes in, someone reconciles it. In practice, it touches almost every part of how an MSP runs.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">These problems tend to show up together:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Late payments<\/strong>. You end up making decisions about hiring, tools and client projects without knowing when the cash will land.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">No visibility on what\u2019s outstanding. <\/span><\/b><span data-contrast=\"auto\">You find out about problems late, usually once a client is already well past due.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Disconnected tools.<\/span><\/b><span data-contrast=\"auto\"> When your PSA, accounting software and payment tool don\u2019t talk to each other, someone has to become the bridge between them, copying payment details from one system to another and fixing the mismatches.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">None of this shows up as one big problem. It shows up as a few hours here or an awkward client email there. Added up, it\u2019s capacity you could be spending on client work.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">That\u2019s why we think about cash flow as operational stability. When money arrives on a predictable schedule and you can see where every invoice stands, the rest of the business gets easier to plan.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">A checklist: Five places billing quietly costs you<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Work through these with your own billing process in mind. For each one that sounds familiar, think about what it actually costs you: hours off your week, cash sitting in unpaid invoices or capacity you can&#8217;t use for client work. That&#8217;s the real impact of a billing process running on manual effort.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ol>\n<li aria-level=\"3\">\n<h3><span data-contrast=\"none\"> Someone has to chase payments every month<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">If collecting payment depends on a person remembering to follow up, your cash flow depends on that person\u2019s calendar. Ask yourself how many hours your MSP spends chasing invoices each month. This is one of the most common billing headaches partners bring up with us, and one of the least rewarding. It means checking aging reports, writing reminder emails, making the occasional uncomfortable call and doing it all again next month.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Why it matters<\/span><\/b><span data-contrast=\"auto\">: That time comes out of the same hours you use for client work. It also makes cash flow uneven, because payments arrive when someone gets around to asking instead of when they\u2019re due. Autopay and automated reminders take the follow-up off your list and make payment timing more consistent.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ol start=\"2\">\n<li aria-level=\"3\">\n<h3><span data-contrast=\"none\"> You can\u2019t answer \u201cwhat\u2019s outstanding right now\u201d without building a report<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">A simple question should have a simple answer. If a client calls or your co-owner asks how the month is looking, you should be able to see what\u2019s been paid and what\u2019s still open without exporting data and piecing it together.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Why it matters<\/span><\/b><span data-contrast=\"auto\">: When visibility takes effort, people check less often. Overdue invoices sit longer, and you find out about cash flow gaps after they\u2019ve already happened. Real-time tracking of paid and outstanding invoices turns a monthly scramble into a quick look, and problems surface while there\u2019s still time to act on them.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ol start=\"3\">\n<li aria-level=\"3\">\n<h3><span data-contrast=\"none\"> An invoice touches three systems before it\u2019s reconciled<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">This is your accounts receivable process, and for many MSPs, a single invoice passes through at least three tools:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your PSA, where the invoice is created<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">A payment processor, where the client actually pays<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Accounting software like QuickBooks or Xero, where the payment is recorded and reconciled<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Each tool works fine on its own. The trouble is the space between them.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Why it matters<\/span><\/b><span data-contrast=\"auto\">: Every handoff between systems is a spot where a payment can be recorded twice, missed or matched to the wrong invoice. Invoice reconciliation turns into detective work, and billing errors create additional work and can delay revenue you\u2019ve already earned. When payments sync straight into your accounting system, the number of manual touches drops and so does the room for mistakes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ol start=\"4\">\n<li aria-level=\"3\">\n<h3><span data-contrast=\"none\"> Your clients have to work out how to pay you<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">Try paying one of your own invoices from the client\u2019s side. If the process feels frustrating or inconvenient for you, it&#8217;s probably creating delays for your clients too. Do they need to:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Dig up an old email to find the invoice?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Call your office to ask which payment options you accept?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u00a0Wait until someone on their end can process the payment manually?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">If any of those sound familiar, your clients are doing work that slows down your cash flow.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Why it matters<\/span><\/b><span data-contrast=\"auto\">: Friction on the client\u2019s side becomes delay on yours. The harder it is to pay, the longer invoices sit. A self-service payment portal where clients can view invoices and pay by card or ACH\/EFT removes most of that back-and-forth. It also looks more professional, which counts for something when you\u2019re the partner they trust with their IT.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ol start=\"5\">\n<li aria-level=\"3\">\n<h3><span data-contrast=\"none\"> Billing work grows every time you add a client<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">Here\u2019s a simple test. If you signed ten new clients next quarter, would you need to spend noticeably more time on billing? If the answer is yes, billing is putting a ceiling on your growth.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Why it matters<\/span><\/b><span data-contrast=\"auto\">: Manual processes scale with headcount. Every new client means more invoices to send, more payments to track and more reconciliation to do. Automating those steps lets billing handle more volume without a matching increase in admin time, so growth doesn\u2019t automatically mean a new finance hire.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Adding up the impact<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Most MSPs will recognize at least two or three of the items on this list, if not more. On their own, none of them seem like they have a big impact on the bottom line. But together, they&#8217;re the reason billing takes longer than it should and why the finance side of the business gets harder every time you grow. The good news is that these are process problems, and automating your accounts receivable can take a lot of this work off your plate.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">What changes when the process is automated<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">On your side<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">The first thing you notice is time. When clients are charged automatically, reminders go out on schedule and payments post to your accounting system on their own, the monthly billing cycle stops being a project. You get those hours back for client work.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Cash flow gets more predictable too. With autopay and consistent reminders, payments arrive closer to their due dates, and you can check where every invoice stands whenever you need to. That makes planning easier, whether you\u2019re budgeting for a new hire or deciding when to add a new service.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">And you get room to grow. Once billing no longer scales with headcount, adding clients doesn\u2019t mean adding finance staff.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">On your client\u2019s side<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Clients feel the difference as well. They get a clear view of their invoices, a choice in how they pay and fewer emails about overdue balances. Paying you becomes much easier, with less back and forth required. That can result in faster payments on your end and fewer billing questions for your MSP to answer.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"2\"><span data-contrast=\"none\">You don\u2019t need to rebuild your stack to fix this<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">The most common hesitation we hear is about the work involved in switching. Most MSPs have spent years building a stack that works, and nobody wants to rip out their PSA or move accounting platforms just to fix collections.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You don\u2019t have to. MSP billing automation works best when it sits alongside the tools you already use: pulling from your PSA, connecting to your existing merchant account or payment gateway and syncing payments back into QuickBooks or Xero. Your team keeps working in the systems they know. The manual steps between those systems are what go away.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"3\"><span data-contrast=\"none\">Where Benji Pays fits<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">That\u2019s the idea behind <\/span><a href=\"https:\/\/www.sherweb.com\/business-apps\/benji-pays\"><span data-contrast=\"none\">Benji Pays<\/span><\/a><span data-contrast=\"auto\">, which is available on the Sherweb Marketplace. It\u2019s a payment automation platform built specifically for MSPs, and it takes the manual work out of the invoice-to-cash process while connecting with the systems (PSA, accounting, payment) you\u2019re already using, like your PSA, payment processor and accounting software.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here\u2019s what it handles:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Collections<\/span><\/b><span data-contrast=\"auto\">: Clients are charged automatically, reminders go out on schedule and payments post without anyone chasing them<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Visibility<\/span><\/b><span data-contrast=\"auto\">: You can see what\u2019s paid and what\u2019s outstanding across all your clients at any point without building a report<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Reconciliation<\/span><\/b><span data-contrast=\"auto\">: Payments sync directly with QuickBooks or Xero, which means less manual matching and fewer billing errors<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Client payments<\/span><\/b><span data-contrast=\"auto\">: A self-service portal lets clients view and pay invoices themselves by card or ACH\/EFT<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Benji Pays connects to the PSA and accounting tools you already use, along with your existing merchant account or payment gateway. You keep the systems your team knows and connect Benji Pays to them, so the main change is fewer manual steps.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Each of those capabilities lines up with an item on the checklist above. If chasing payments, month-end reconciliation or client payment questions are eating into your week, that\u2019s the work Benji Pays is designed to take over, and it does it without adding headcount.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">FAQs<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Why is billing a problem for MSPs?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Many MSPs still manage invoicing, collections and reconciliation by hand across separate PSA, accounting and payment tools. That takes admin time, delays payments and gets harder to manage as the client base grows.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">How can MSPs get paid faster?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Autopay, automated payment reminders and an easy way for clients to pay online all shorten the time between sending an invoice and receiving payment. Clear visibility into outstanding invoices helps you follow up before balances age.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">What is accounts receivable automation?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Accounts receivable automation uses software to handle invoicing, payment collection and reconciliation with little manual work.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Does billing automation work with QuickBooks and Xero?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Yes, many billing automation tools sync payments directly with QuickBooks and Xero, so invoices are marked paid and reconciled without manual data entry. Check which integrations a tool supports before you commit.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Getting billing off your plate<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Billing and payments rarely get much attention inside an MSP. They still shape how much time your MSP has, how predictable your cash flow is and how easily you can take on new clients. If a few of these checklist items sounded familiar, that\u2019s the place to start.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Learn more about <\/span><\/b><a href=\"https:\/\/www.sherweb.com\/business-apps\/benji-pays\"><b><span data-contrast=\"none\">Benji Pays<\/span><\/b><\/a><b><span data-contrast=\"auto\"> in the Sherweb Marketplace.<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When I talk with partners about what slows their business down, billing rarely comes up first. It","protected":false},"author":199,"featured_media":26118,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[371],"tags":[1213,1214],"class_list":["post-26115","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-solutions","tag-benji-pays","tag-billing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MSP billing: A checklist for getting paid faster | Sherweb<\/title>\n<meta name=\"description\" content=\"Billing and payments shape how efficiently your MSP runs. 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