{"id":24379,"date":"2024-01-16T17:34:13","date_gmt":"2024-01-16T22:34:13","guid":{"rendered":"https:\/\/www.sherweb.com\/blog\/?p=24379"},"modified":"2024-07-29T22:18:44","modified_gmt":"2024-07-30T02:18:44","slug":"microsoft-365-copilot","status":"publish","type":"post","link":"https:\/\/r-swca2-app15-sherwebblogprd-c5f5cbg9dbf0btgy.canadacentral-01.azurewebsites.net\/blog\/microsoft-ecosystem\/office-365\/microsoft-365-copilot\/","title":{"rendered":"How MSPs can get Microsoft 365 Copilot"},"content":{"rendered":"<p>Artificial intelligence (AI) is rapidly transforming the way we work, and the <a href=\"https:\/\/www.sherweb.com\/blog\/partner\/tips-for-navigating-microsoft-ecosystem\/\">Microsoft ecosystem<\/a> is at the forefront of this revolution. Introducing Microsoft 365 Copilot, your multifaceted AI assistant designed to boost productivity and streamline workflows across all your favorite Microsoft 365 applications.<\/p>\n<p>Copilot for Microsoft 365 became generally <a href=\"https:\/\/www.sherweb.com\/blog\/office-365\/is-m365-e3-with-copilot-your-ultimate-business-solution\/\">available for enterprises<\/a> in November and <strong>is now available for organizations of all sizes<\/strong> (no seat minimum) to help every business become AI-powered. So it&#8217;s\u00a0only a matter of time before your clients ask how they can put this tool to work if they haven\u2019t already. That said, you may or may not have heard about recent developments involving Microsoft 365 Copilot.<\/p>\n<h2><strong>What is Microsoft 365 Copilot?<\/strong><\/h2>\n<p>Microsoft 365 Copilot is a new multifaceted tool that uses the latest AI <a href=\"https:\/\/www.sherweb.com\/blog\/partner\/what-is-machine-learning\/\">machine learning technology<\/a> to boost productivity and streamline efficiency across personal and company platforms. <a href=\"https:\/\/blogs.microsoft.com\/blog\/2024\/01\/15\/bringing-the-full-power-of-copilot-to-more-people-and-businesses\/\">Copilot for Microsoft 365<\/a> is best for organizations.<\/p>\n<p>The software combines large language models (LLMs) with <a href=\"https:\/\/www.sherweb.com\/blog\/office-365\/microsoft-graph\/\">Microsoft Graph<\/a> data and <a href=\"https:\/\/www.sherweb.com\/blog\/office-365\/what-is-microsoft-365\/\">Microsoft 365<\/a> apps to help businesses work more efficiently, serving different functions in different applications such as Microsoft Word, PowerPoint, Excel, Teams and Outlook.<\/p>\n<p>Let\u2019s take a closer look at some of the impressive capabilities that this new technology will bring, improving the user experience of each of these classic platforms.<\/p>\n<h3><span style=\"color: #000000;\"><strong>Boost efficiency across platforms:<\/strong><\/span><\/h3>\n<ul data-sourcepos=\"11:1-16:0\">\n<li data-sourcepos=\"11:1-11:134\"><strong>Word:<\/strong> Write, edit, summarize and even create content alongside you, utilizing advanced language models and predictive analyses.<\/li>\n<li data-sourcepos=\"12:1-12:131\"><strong>PowerPoint: <\/strong>Craft captivating presentations from natural language prompts, transforming ideas into visually stunning slides.<\/li>\n<li data-sourcepos=\"13:1-13:159\"><strong>Excel:<\/strong> Uncover hidden insights in your data with lightning speed. Copilot analyzes trends, generates visualizations and simplifies complex calculations.<\/li>\n<li data-sourcepos=\"14:1-14:114\"><strong>Teams:<\/strong> Streamline meetings with real-time summaries, action item creation and proactive project management.<\/li>\n<li data-sourcepos=\"15:1-16:0\"><strong>Outlook: <\/strong>Synthesize communication effectively! Copilot helps you conquer your inbox with smart email management tools to prioritize, organize and respond to emails efficiently.<\/li>\n<\/ul>\n<h2 style=\"text-align: center;\" data-sourcepos=\"9:1-9:28\"><a href=\"https:\/\/info.sherweb.com\/microsoft-365-copilot-guide-for-msp.html?utm_medium=Referral&amp;utm_source=Cumulus&amp;utm_campaign=24-03Copilot-MDF&amp;utm_content=Blog\">Level up your MSP&#8217;s AI readiness: Download your free guide to get started today!<\/a><\/h2>\n<h3 data-sourcepos=\"9:1-9:28\"><span style=\"color: #000000;\"><strong>Benefits for every role:<\/strong><\/span><\/h3>\n<h4 data-sourcepos=\"3:1-3:21\"><strong>Content creators:<\/strong><\/h4>\n<ul data-sourcepos=\"5:1-5:32\">\n<li data-sourcepos=\"5:1-5:32\"><strong>Writers and editors:<\/strong>\u00a0Craft compelling content with Copilot&#8217;s AI-powered writing suggestions.\u00a0It can refine sentences,\u00a0improve conciseness,\u00a0and even check grammar,\u00a0making you a more efficient wordsmith.<\/li>\n<li data-sourcepos=\"6:1-6:76\"><strong>Translators and localization specialists:<\/strong>\u00a0Break down language barriers effortlessly.\u00a0Copilot translates text and documents with impressive accuracy,\u00a0saving you time and ensuring clear communication across cultures.<\/li>\n<li data-sourcepos=\"7:1-7:25\"><strong>Graphic designers and video editors:<\/strong>\u00a0Generate creative ideas and streamline your workflow.\u00a0Copilot helps you brainstorm innovative concepts,\u00a0find relevant visual assets,\u00a0and even automatically apply basic editing to your work.<\/li>\n<\/ul>\n<h4 data-sourcepos=\"9:1-9:18\"><strong>Data analysts and reporting:<\/strong><\/h4>\n<ul data-sourcepos=\"11:1-12:193\">\n<li data-sourcepos=\"11:1-11:272\"><strong>Data analysts and researchers:<\/strong>\u00a0Uncover hidden insights and extract meaning from complex data sets with lightning speed.\u00a0Copilot uses sophisticated algorithms to analyze data,\u00a0identify trends,\u00a0and generate visualizations,\u00a0empowering you to make data-driven decisions.<\/li>\n<li data-sourcepos=\"12:1-12:193\"><strong>Financial analysts and accountants:<\/strong>\u00a0Simplify complex financial tasks and reduce errors.\u00a0Copilot analyzes financial data,\u00a0generates reports,\u00a0and automates repetitive tasks like data entry,\u00a0freeing you to focus on strategic analysis.<\/li>\n<li data-sourcepos=\"13:1-14:0\"><strong>Project managers and business analysts:<\/strong>\u00a0Gain data-driven insights into project performance and resource allocation.\u00a0Copilot analyzes project data and generates reports,\u00a0helping you optimize workflows,\u00a0mitigate risks,\u00a0and track progress more effectively.<\/li>\n<\/ul>\n<h4 data-sourcepos=\"15:1-15:28\"><strong>Internal and external communications:<\/strong><\/h4>\n<ul data-sourcepos=\"17:1-20:0\">\n<li data-sourcepos=\"17:1-17:238\"><strong>Team leaders and collaborators:<\/strong>\u00a0Streamline meetings and keep everyone on the same page.\u00a0Copilot automatically generates summaries,\u00a0creates action items,\u00a0and even translates languages in real-time,\u00a0fostering productive collaboration.<\/li>\n<li data-sourcepos=\"18:1-18:260\"><strong>Customer service representatives and support specialists:<\/strong>\u00a0Provide a personalized and efficient customer experience.\u00a0Copilot helps you draft empathetic responses,\u00a0answer questions with knowledge base integration,\u00a0and suggest solutions based on past cases.<\/li>\n<li data-sourcepos=\"19:1-20:0\"><strong>HR professionals and recruiters:<\/strong>\u00a0Automate administrative tasks and find the perfect talent.\u00a0Copilot can screen resumes,\u00a0schedule interviews,\u00a0and even draft personalized welcome messages,\u00a0streamlining your HR processes.<\/li>\n<\/ul>\n<h4 data-sourcepos=\"21:1-21:34\"><strong>Sales and marketing:<\/strong><\/h4>\n<ul data-sourcepos=\"23:1-23:26\">\n<li data-sourcepos=\"23:1-23:26\"><strong>Marketing mavericks:<\/strong>\u00a0Reach your target audience like never before.\u00a0Copilot analyzes data,\u00a0identifies trends,\u00a0and creates engaging content that resonates with your ideal customers.<\/li>\n<li data-sourcepos=\"24:1-24:237\"><strong>Social media managers and content creators:<\/strong>\u00a0Publish consistently and optimize your social media strategy.\u00a0Copilot generates creative ideas,\u00a0schedules posts,\u00a0and even analyzes engagement data,\u00a0helping you keep your audience engaged.<\/li>\n<li data-sourcepos=\"25:1-26:0\"><strong>Sales superstars:<\/strong>\u00a0Save time and close more deals.\u00a0Copilot drafts personalized emails,\u00a0suggests relevant product information,\u00a0and analyzes customer data to help you win over prospects.<\/li>\n<\/ul>\n<h4 data-sourcepos=\"27:1-27:16\"><strong>IT professionals and Security experts:<\/strong><\/h4>\n<ul data-sourcepos=\"29:1-30:105\">\n<li data-sourcepos=\"29:1-29:231\"><strong>Software developers and IT professionals:<\/strong>\u00a0Write cleaner code and automate repetitive tasks.\u00a0Copilot suggests relevant code snippets,\u00a0automates testing,\u00a0and even helps you debug complex issues,\u00a0boosting your coding efficiency.<\/li>\n<li data-sourcepos=\"30:1-30:105\"><strong>Cybersecurity heroes:<\/strong>\u00a0Stay ahead of evolving threats with Microsoft Security Copilot,\u00a0an AI-powered guardian that reacts to threats in real-time.\u00a0Protect your data from even the most sophisticated attacks with proactive alerts and automated mitigation strategies.<\/li>\n<li data-sourcepos=\"31:1-32:0\"><strong>System administrators and network engineers:<\/strong>\u00a0Automate routine tasks and optimize network performance.\u00a0Copilot analyzes system data,\u00a0identifies potential issues,\u00a0and suggests best practices to keep your infrastructure running smoothly.<\/li>\n<\/ul>\n<h2 data-sourcepos=\"17:1-17:47\"><strong>Copilot&#8217;s enhanced capabilities for MSPs and clients:<\/strong><\/h2>\n<p data-sourcepos=\"22:1-22:122\">Microsoft 365 Copilot extends its reach beyond individual apps, connecting you with a unified experience across platforms. In addition to Microsoft Word, PowerPoint, Excel, Teams and Outlook, Microsoft 365 Copilot can be paired with other applications and areas within the broader Microsoft ecosystem as well. Let\u2019s take a look at some of the expanded capabilities relevant for <a href=\"https:\/\/www.sherweb.com\/blog\/partner\/sherweb-best-msp-partner-program\/\">managed service providers (MSPs)<\/a> and their clients.<\/p>\n<h3><span style=\"color: #000000;\"><strong>Business Chat<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.theverge.com\/2023\/3\/16\/23642832\/microsoft-virtual-ai-assistant-business-chat-microsoft-365\">Business Chat is a brand new Microsoft experience<\/a> that will sync across all Microsoft 365 apps, as well as a customers\u2019 email accounts, chat windows, distinct documents, video conferencing, meetings, contacts and calendars. Synchronizing all of these disparate threads, Business Chat will make use of the natural language capabilities to respond to prompts and generate communications.<\/p>\n<p>For example, employees can craft a prompt such as \u201ctell the team what to expect for the 2:30 meeting on Monday.\u201d Business Chat will create a shareable memo in response, drawing information from meetings, emails and previous chat threads, keeping all team members up to date while providing more efficiency for team leaders who would normally spend time creating such a summary.<\/p>\n<p data-sourcepos=\"36:1-36:161\">Stay on top of your communication with a centralized hub for emails, chats, documents, meetings, and more. Copilot understands your requests and generates intelligent responses to keep everyone informed. Business Chat utilizes natural language processing to:<\/p>\n<ul data-sourcepos=\"38:1-41:0\">\n<li data-sourcepos=\"38:1-38:52\">\n<h5>Respond to prompts and generate notifications.<\/h5>\n<\/li>\n<li data-sourcepos=\"39:1-39:65\">\n<h5>Create and share meeting summaries, keeping teams informed.<\/h5>\n<\/li>\n<li data-sourcepos=\"40:1-41:0\">\n<h5>Connect people and information seamlessly, boosting collaboration.<\/h5>\n<\/li>\n<\/ul>\n<h3 data-sourcepos=\"3:1-3:334\"><span style=\"color: #000000;\">Copilot GPTs<\/span><\/h3>\n<p data-sourcepos=\"3:1-3:334\">While the standard Microsoft 365 Copilot offers incredible functionality across various roles, it takes things a step further with <a href=\"https:\/\/support.microsoft.com\/en-us\/topic\/chatgpt-vs-microsoft-copilot-what-s-the-difference-8fdec864-72b1-46e1-afcb-8c12280d712f\">the introduction of Copilot GPTs<\/a>. These are custom-trained AI models designed to cater to specific industry needs and workflows, taking Copilot&#8217;s capabilities to a whole new level of personalization.<\/p>\n<p data-sourcepos=\"5:1-5:194\">Think of Copilot GPTs as specialized tools, equipped with deep knowledge and understanding of your industry&#8217;s jargon, data, and processes. This translates to:<\/p>\n<ul data-sourcepos=\"7:1-10:0\">\n<li data-sourcepos=\"7:1-7:181\"><strong>Enhanced accuracy and relevance:<\/strong>\u00a0Copilot GPTs are trained on industry-specific data sets, ensuring their suggestions, insights, and outputs are tailored to your unique needs.<\/li>\n<li data-sourcepos=\"8:1-8:246\"><strong>Streamlined workflows:<\/strong>\u00a0Forget navigating generic prompts or adapting Copilot to your domain. Copilot GPTs understand your industry&#8217;s terminology and processes, offering relevant suggestions and automating tasks within your specific context.<\/li>\n<li data-sourcepos=\"9:1-10:0\"><strong>Boosted productivity:<\/strong>\u00a0With industry-specific expertise at your fingertips, you can accomplish more in less time. Copilot GPTs handle repetitive tasks, generate specialized content, and provide insights that would otherwise require extensive research or manual effort.<\/li>\n<\/ul>\n<h3><span style=\"color: #000000;\"><strong>Dynamics 365 Integration<\/strong><\/span><\/h3>\n<p>Within <a href=\"https:\/\/www.sherweb.com\/business-apps\/dynamics-365\/\">Dynamics 365<\/a>, Microsoft combines practical, business-oriented applications with new AI technology to create highly sophisticated, streamlined systems.<\/p>\n<p>Using Microsoft 365 Copilot, customer service agents can provide top-notch service using an AI-powered virtual assistant that can compose responses to email and chat inquiries, provide knowledgeable answers to real-time chat conversations, and draw upon case histories to provide relevant solutions to customer complaints.\u00a0Marketers can use Copilot to help them analyze and identify target audiences and trends, create original and enticing content and streamline data workflows. As marketers draft promotional content, Copilot will generate automatic suggestions based on key topics and buzzwords to help edit the content in live time, making it more relevant to specific target audiences.<\/p>\n<p>Copilot can also suggest new target audience demographics and match with potential customers that fit a specific profile that marketers may have overlooked. With its capability to handle complicated calculations and diverse data sets, Copilot can make customer insight analysis faster and more accurate.<\/p>\n<p>Making good use of the human-sounding language <a href=\"https:\/\/www.sherweb.com\/blog\/dynamics-365\/exploring-microsoft-dynamics-sales-copilot-for-business-growth\/\">capabilities of Copilot, sales teams using Dynamics 365<\/a> can significantly decrease the amount of time they spend drafting email and other communications.\u00a0Copilot can draw from meeting notes, previous emails and customer service templates to compose responses to customer queries, send summaries of meetings to the team, and draft messages with specific details about products and prices.<\/p>\n<h2 data-sourcepos=\"25:1-25:55\"><strong>Unmatched Security with Microsoft 365 Copilot:<\/strong><\/h2>\n<p data-sourcepos=\"27:1-27:155\">As more businesses turn to digital platforms and remote cloud-based data storage, the potential for cybersecurity risk increases. Cybersecurity professionals have struggled to keep up with the rising demand for secure defense systems. Now, <a href=\"https:\/\/www.microsoft.com\/en-us\/security\/business\/ai-machine-learning\/microsoft-security-copilot\">Microsoft\u2019s Security Copilot<\/a> presents the first product of its kind: an AI-enabled security system that responds to problems in real-time.<\/p>\n<p data-sourcepos=\"27:1-27:155\">Protect your business with the first AI-powered security system of its kind. Microsoft Security Copilot leverages advanced threat intelligence and LLMs to:<\/p>\n<ul data-sourcepos=\"29:1-33:0\">\n<li data-sourcepos=\"29:1-29:49\">\n<h5><strong>Detect and respond to threats in real-time.<\/strong><\/h5>\n<\/li>\n<li data-sourcepos=\"30:1-30:77\">\n<h5><strong>Simplify complex security data and identify potential vulnerabilities.<\/strong><\/h5>\n<\/li>\n<li data-sourcepos=\"31:1-31:81\">\n<h5><strong>Provide data analysis, defense predictions, and actionable recommendations.<\/strong><\/h5>\n<\/li>\n<li data-sourcepos=\"32:1-33:0\">\n<h5><strong>Empower small IT teams with advanced cybersecurity capabilities.<\/strong><\/h5>\n<\/li>\n<\/ul>\n<p>Security Copilot uses a security-specific model from Microsoft that encompasses Microsoft\u2019s <a href=\"https:\/\/www.microsoft.com\/en-us\/security\/blog\/microsoft-security-intelligence\/\">threat intelligence community<\/a> and an ever-expanding set of developing cybersecurity skills. Combined with sophisticated LLMs, Microsoft Security Copilot is able to simplify deeply complex problems and data sets. It can also catch what even the most trained cybersecurity professionals might miss, preventing cybercriminals from exploiting any possible <a href=\"https:\/\/www.sherweb.com\/blog\/security\/zero-day-vulnerability\/\">zero-day vulnerabilities<\/a> that slip past experts\u2019 awareness.<\/p>\n<p>Security Copilot can learn from user inputs and actions, becoming more intelligent when it comes to cyber defense. As the tool develops, it will be able to guide cybersecurity teams by providing data analysis, defense predictions and step-by-step recommendations for strengthening security posture. In this way, even small-scale IT operations can have access to intelligence resources equivalent to a huge, highly-trained cybersecurity team.<\/p>\n<p>Ready to learn more about <a href=\"https:\/\/www.sherweb.com\/blog\/office-365\/how-to-get-started-with-copilot-for-microsoft-365-msps\/\">how to get started with Copilot for Microsoft 365<\/a>?<\/p>\n<h2><span style=\"color: #333399;\"><strong>If you\u2019re looking for an experienced partner you\u2019ve come to the right place!<\/strong><\/span><\/h2>\n<p>Want to stay on top of Microsoft Copilot developments? Ready to experience the future of work?\u00a0<span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Copilot is now available for MSPs to offer to their clients via Sherweb\u2019s portal.<strong>\u00a0<\/strong>Not yet a Sherweb partner? Getting started is easy, learn more about the\u00a0<a class=\"fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/www.sherweb.com\/partners\/csp-program\/\" href=\"https:\/\/www.sherweb.com\/partners\/csp-program\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Microsoft Cloud Solution Provider Program at Sherweb\">Microsoft Cloud Solution Provider Program at Sherweb<\/a>.<\/span><\/p>\n<p><a href=\"https:\/\/www.sherweb.com\/partner-guide\/registration\/\">Sherweb is committed to helping MSPs<\/a>\u00a0not only make the most of their Microsoft relationship, but capitalize on opportunities that will drive growth for their business as well. As Microsoft 365 Copilot rolls out and evolves, we\u2019ll continue to provide updates and assist\u00a0partners\u00a0and their clients in leveraging this AI technology for their benefit. Our expert team will guide you through the implementation process and help you unlock the full potential of this revolutionary tool.<\/p>\n<h4 data-sourcepos=\"31:1-31:99\"><em><strong>Don\u2019t wait to unleash the power of AI in your organization. Discover how AI can transform your business.<\/strong><\/em><\/h4>\n<p style=\"text-align: center;\"><a class=\"my-button4\" href=\"https:\/\/info.sherweb.com\/microsoft-365-copilot-guide-for-msp.html\">Download your guide to Copilot today!<\/a><\/p>\n<p style=\"text-align: center;\">\n<style>\n  <!--a.my-button4{ background: linear-gradient(to right,#eaedef ,#c7d4dd); background-color: #eaedef; color: #0061aa; font-family: Tahoma; font-size: 13px; font-weight: 800; font-style: normal; text-decoration: none; padding: 28px 12px; border: 5px solid #0061aa; border-radius: 0px; display: inline-block; box-shadow: 0px 0px 10px 0px #2D2D2D; } a.my-button4:hover{ background: linear-gradient(to right,#dee1e3 ,#bdc9d2); background-color: #dee1e3; } a.my-button4:active{ transform: scale(0.95); }--><br \/><\/style><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft 365 Copilot is a new multifaceted tool that uses the latest AI machine learning technol","protected":false},"author":177,"featured_media":24380,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[751],"tags":[717,1071,1072],"class_list":["post-24379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-office-365","tag-microsoft-365","tag-ai","tag-copilot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How MSPs can get Microsoft 365 Copilot<\/title>\n<meta name=\"description\" content=\"Microsoft 365 Copilot is a new multifaceted tool that uses AI technology to boost productivity and streamline efficiency.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sherweb.com\/blog\/microsoft-ecosystem\/office-365\/microsoft-365-copilot\/\" 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